Frequently Asked Questions

Find the answers you're looking for

 

Where is be.UP Park located?

You can find us at Gardener Place, Rose Innes Street, Pinelands, 7405. If you know Howard Centre, we’re just a short walk from there.

Find details of our location, parking and routes on our Location page.

What are your hours of operation?

OPERATING HOURS:
Mon: Closed
Tues - Thur: 9:00AM - 6:00PM
Fri - Sat: 9:00AM - 10:00PM (be.No Limit time 7PM - 10PM)
Sun: 9:00AM - 06:00PM

SCHOOL AND PUBLIC HOLIDAYS:
Mon - Thur: 9:00AM - 8:00PM
Fri - Sat: 9:00AM - 10:00PM (be.No Limit time 7PM - 10PM)
Sun: 9:00AM - 06:00PM

Do you have parking?

We have private, safe and free parking. Enjoy it! If it is full, there is always Howard Centre parking available.

 

If I make an enquiry through be.UP website, what is your delay in response?

All requests will be answered within 48 hours by the events management team. Please be sure to enter your correct details.

 Although be.UP Park has trained staff on at all times, across all open areas of the park, children always remain their parent’s responsibility. All children under the age of 13 must be supervised by a parent/guardian at all times.

Is there an age or height restriction at be.UP Park?

In order to play in be.UP Park children need to be at least an age of 3 years old to ensure there are no bruises or bumps.

Note that kids under the height of 120 cm only have access to our huge Kids’ Maze (reserved slides, trampolines and spider tower for a lot of safe fun) and the Climbing Walls area (Clip 'n Climb challenges). 

You must be 120 cm or more in height to have general access to the be.UP Park’s activities: Trampoline, Climbing Walls, AltiGame an Kids' Maze.

You can access be.UP Park on your own from 13 years of age. Under that age you should be accompanied by a parent or caretaker. You still need to have your waiver signed by a duly authorized person.

From 18 years of age you can sign your own waiver.

Someone over the age of 18 needs to sign the waiver for anyone under 18 years of age.

Are there any weight or height limits?

The weight limit for our Kids’ Maze is 110 kgs / Trampolines and AltiGame 125 kgs / Climbing Walls 150 kgs. There is no height limit because the ceiling is just so incredibly high.

How much does it cost?

Please visit our Pricing page here for more details.

Do you make special prices for groups?

YES! Please click here to see our Prices.

Do you host kids/teens/adults parties?

Yes, we host parties for all ages from toddlers right up to your granny’s 87th birthday – Please see Plan your Event for more details.

Do you host corporate events in be.UP Park?

Visit our Corporate events page to have a look. And see you soon!

What should I wear to participate in the different activities?

This isn’t a fashion show so go with comfortable clothing to enjoy the fun activities! Only appropriate clothing must be worn. This means loose-fitting clothes, T-shirts and athletic wear that allows pores to breathe. This may seem a bit obvious but we don’t allow stuff with pointy bits in the play zones.

 One last thing: you can’t wear any jewellery of any sort while playing in be.UP Park.

What shoes can I wear?

As all shoes need to be removed and be.UP Park grip socks worn, we have no requirements for footwear. be.UP provides free shoes for Climbing Wall activity.

Where can I store my shoes and belongings during my stay in be.UP Park?

For your convenience we offer free shoe cubbies.

We have several lockers available for your valuables, phones, etc. With a deposit of R20, we give you a padlock for the duration of your session. Don’t forget to leave the padlock at the reception before leaving.

Your property is left in these lockers entirely at your own risk.

Note that be.UP Park is not responsible for any lost or stolen items.

Why do I need to wear those grippy be.UP socks?

Our be.UP socks have been designed to increase grip in the games, reducing the risk of injury. Yes, it’s now a bit of a legal requirement sort of thing. We want to do whatever it takes to keep you safe after all. The socks cost just R20 and are yours to keep and re-use.

Do I need to buy the grippy be.UP socks every time I visit my favourite Park?

No, you can buy them once and bring them every time you visit.

Can I wear glasses?

Sure. It’s important to see, but they may fall off so wear them at your own risk.

Can I bring outside food or drinks?

We do not allow external food or drinks due to agreements with suppliers and licensing restrictions. We have a full Café that offers a variety of delicious freshly made food and your favourite snacks and refreshments. Visit our Menu.

Party package bookings can bring along a birthday cake, but this does not apply to general play sessions.

Exceptions accepted for baby food and disability requirements.

What food/beverages do you serve?

Have a look at the be.UP Café options. 

What are your safety rules?

To ensure the safety of all our be.UP Park guests, there is a court monitor supervising all areas of the park at all times. We have strict capacity levels that we adhere to on a daily basis and all guests are briefed on dos & don’ts before their playtime begins. (Our T&Cs will all be included in your confirmation when booking, which must be signed.)

We reserve the right to exclude any person not willing to follow our Internal safety rules.

Can adults participate?

Yes, they can and we always encourage them to participate. The question should be: Why can’t adults play in be.UP Park? We are an indoor family fun park! Join us and be.UP!

Do you have Wi-Fi?

Wi-Fi in be.UP park is fully functioning. We chase our suppliers every day to make sure you can surf the net freely. We cannot guarantee full and constant high capacity but strive to offer the best conditions. 

Where can we watch our children play? Do I have to pay to watch my kids?

You are more than welcome to watch them in the surrounding platform areas around each game. No, you only pay if you participate. We have a Café, a mezzanine area with free Wi-Fi, comfortable sofas around the park and other areas where you can watch your kids having fun.

Do I have to purchase tickets online in advance?

No, but it’s the only way to guarantee a spot for you in our different zones of the Park and despite the fact that our park is huge, we are really busy and often sell out so we strongly recommend it. You can also sign a waiver online to save you more time when you get to the park.

I don’t have a credit/debit card. Can I pay when I get there?

All online reservations must be paid at the time of booking. If you’re not able to do this online, you can pay upon arrival, but you will run the risk of missing out on your preferred be.UP session.

When do I need to show up for a session?

We suggest that you arrive 10 minutes before. This gives you time to put your belongings away and get ready to discover the be.UP Activities. If traffic’s terrible or your boss was in “just one more thing” mode and you arrive up to 30 mins late, we’ll sneak you in for the rest of your session but you may miss the start.

Do I need to sign a waiver before I can participate?

Yes. Everybody needs to have a waiver signed. If you are under the age of 18, your parent or legal guardian must sign the waiver for you, but does not have to be present when you visit the facility. Waivers can be filled out online or filled out at the location. Waivers will stay on file for one year. You may fill it out on site.

Can I complete my waiver online?

Yes. 

We highly recommend completing waivers online so that they link with our booking system at the park and you will have a much quicker check-in process when you arrive.

We have tablets you can use just in case, but you don’t want to miss a minute of your session, do you?

Do I have to sign a waiver for my kids every time they visit be.UP Park?

No. Waivers are kept on file and only need to be filled out once a year.

Can I refund my booking?

Unfortunately, all bookings are non-refundable and non-transferrable (except for Parties and Events: see below).

What is your cancellation policy?

You may cancel your party/event booking subject to be.UP Park receiving your request for cancellation with no less than 2 weeks’ notice before the booked start time. Any requests for cancellation must be made via email to booking@beuppark.co.za. We will confirm your cancellation in writing.

If you cancel at least 2 weeks before the event, your refund will be subject to a charge of 30% of the amount paid. No refund allowed within 2 weeks of the event.

be.UP Park shall be entitled to cancel your booking at any time. In the event that we need to cancel your booking, we shall notify you as soon as possible. You shall be entitled to a full refund in the event of cancellation under this clause but no other compensation shall be payable.

In the event that it proves necessary to close the Activities for reasons beyond the control of be.UP Park and in circumstances where your party has commenced participation in the Activities, you shall not be entitled to any refund (in part or in whole). In such circumstances be.UP Park may, but shall not be obliged to, offer alternative dates or times at reduced rates.

Do you have wheelchair access?

In be.UP Park, there is wheelchair access to the building via a ramp. There is however limited access to the mezzanine Café and play areas.

For more information please call our Central Office 076 372 1330 anytime from Monday - Friday (9:00AM-5:00PM).

Are be.UP Park Activities dangerous?

Trampoline jumping, climbing walls and the ropes courses are comparable in risk to other sports like skateboarding, snow skiing, ice hockey and football. Jump or climb within your ability and don’t attempt advanced moves that are beyond you. This is not the place to show off or try to impress anyone.

Fortunately, we’ve invested heavily in training our staff. Anyone can blow a whistle. Our park safety monitors are trained to predict and prevent - not just react to things.

Can I jump or climb with a medical condition?

If you have any sort of medical condition that may affect your ability to safely jump on a trampoline, climb on fun walls, run on the ropes courses, you must consult a doctor first and write down all the details on your waiver.

Can I jump or climb if I’m pregnant?

No. This is for the safety of both you and your unborn child. See you in 9 months!

Can I buy a gift voucher?

You sure can! See our options in Pricing here.

What is your privacy policy?

Learn more about our Privacy policy. 

Lost and found

If you have lost anything at our site please email us at enquiry@beuppark.co.za with subject Lost Property and a description and we will check lost and found.

We do not take responsibility for anything lost at the site.

Are you hiring?

Please visit our Job page because we’re always looking to expand our family.

I have a few questions, who can I call?

We’re always happy to answer any questions or concerns you may have. Simply call our Central Office 076 372 1330 anytime from Monday - Friday (9:00AM-5:00PM).